Model Manajemen Pelayanan

Posted by Muhammad Habib on Friday, April 10, 2015 | Home, Kumpulan Tugas

Jelaskan
model manajemen pelayanan yang terdiri kultur organisasi, sistem layanan, sdm
pelayanan, dan pengguna jasa layanan.

Model Manajemen Pelayanan

Mekanisme ‘Voice’

(Sumber : Ratminto : 2000)

Penjelasan dari gambar diatas dengan teori
menurut Ratminto bahwa pelayanan yang baik akan dapat diwujudkan apabila penguatan
posisi tawar pengguna jasa pelayanana (masyarakat) mendapat

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